Support and CloudMaker Portal
day to day management of your Cloud

Level 3 Technical Support

All processes linked to the operation of the CloudMaker service are based on Agarik Technical Support. This is present on site 24/7 and covers operation from level 1 to level 3.

Our Technical Support department is responsible for supervising, administering and keeping your Cloud server in running condition (depending on the level of service agreed to, see shopping guide).

Unlike other limited services and automatic response e-mails, our Agarik Technical Support is available at any time by telephone and by e-mail. We also undertake that this service will be provided on site by one of the members of the technical team.

Within the framework of the CloudMaker service, your Support is available from Monday to Friday from 8h to 20h on 0 899 700 810 (€1.349 inclusive of tax/ call + €0.337 inclusive of all tax/ min, free the first 12 seconds)

» Do you want 24/7 access to our Support for your Cloud infrastructures? We cordially invite you to discover CloudArchitek, Cloud solutions for complex platforms, and 24/7 Agarik services.

Your client portal: CloudMaker Portal

CloudMaker Portal lets you monitor, in real time, the proper running of your virtual computers, draw up activity reports and communicate directly with our Technical Support team.

The benefits of CloudMaker Portal

Accessibility

From any Internet connection you can access your private client interface from: https://portal.mycloudmaker.com
And as of September 2011 the application can be found on Appstore!

Transparency

In real time, you get the same view of your equipment (monitoring) as that used by our teams for console management. Furthermore we can provide you with performance indicators to measure the reliability of our services.

Security

Access to the Portal is secured by https, with the management of rights being controlled by the designated administrator in your company, who alone can provide access to all or part of the interface. Also worth knowing is that only the people identified in this interface may access our Technical Support.